Return Policy

Return Policy

At Sofmat.Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!

1. Return Eligibility

  • Returns are accepted within 6 days from the date of delivery.
  • Products must be unused, unwashed, and in original condition with all tags, packaging, and accessories intact.
  • Certain items are non-returnable, including but not limited to:
    • Personalized or custom-made products
    • Gift cards or vouchers
    • Opened or used health and beauty products
    • Final sale or clearance items (if applicable)

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at [masoodveer031120@gmail.com] or through our Contact Page with your order number and reason for return.
  2. Our customer service team will provide you with a Return Authorization (RA) number and instructions for the return process.
  3. Ship the item(s) back to us within 7 days of receiving the RA number.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect items).
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • Please send returns to the following address:
    Sofmat.Store Returns
    [Your Store Address]
    [City, State, ZIP Code]

4. Refunds & Processing

  • Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
  • If your return is approved, a refund will be issued to the original payment method within 5-7 business days.
  • Please note that shipping charges are non-refundable, and the customer is responsible for any return shipping costs unless the return is due to our error.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damaged product and packaging. We will work with you to resolve the issue by either issuing a replacement or refund.
  • If the item was defective or damaged due to our error, we will cover the cost of return shipping and offer a full refund or replacement.

6. Exchanges

  • We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order for the replacement item.

7. Sale and Clearance Items

  • Sale or clearance items may be subject to different return conditions, such as being marked as final sale. Please check the item description carefully before purchasing.

8. Gift Returns

  • If you received a gift and wish to return it, please contact us with the order number or gift receipt. You can either receive a refund to the original payment method or a store credit for future purchases.

9. Customer Support

  • If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team at [masoodveer031120@gmail.com] or [03112044268]. We are happy to assist you!